Terms and Conditions

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Warranty

At Threaded Armor, we always want you to be happy and completely satisfied with your order. The craftsmanship and materials of our products are guaranteed for 30 days. This includes all trims, elastics, and snaps, as well as stitching on all necessary, non-vanity seams. Leaking is not considered a defect for a warranty claim. 

• 30 day warranty on the craftsmanship and materials of our products. This includes all trims, elastics, and snaps, as well as stitching on all necessary, non-vanity seams. Leaking is not considered a defect for a warranty claim.
• Threaded Armor carries the responsibility of return shipping if the return event falls under a warranty claim. 
• In the event of a warranty claim, Threaded Armor reserves the right to choose to refund or replace the product.

Returns 

We offer hassle-free returns for site credit within 30 days of receipt. You can use this credit to buy a different size, color, style or accessory. Customer must obtain an RMA to send product back - We do not open packages that we did not authorize to be returned, and we will return-to-sender the package. We feel this is the best way to fairly operate with a hygiene sensitive item like incontinence underwear, and keeps our personnel from unsightly or unsanitary “surprises.” 

Items must be in new, unused condition.  Simply email info@superundies.com with your order number to request an RMA. 

Please don't return anything to us without authorization. Again, we do not open packages that we did not authorize to be returned, and we will return-to-sender the package. Credit in the amount of the products paid value, minus any shipping we paid on your behalf will be issued typically within 3 business days of receiving the package, but may take up to 7. 

International orders follow the same US based return policy. 

If you need assistance please email info@superundies.com

Shipping

Orders ship Monday, Wednesday and Friday. 

Choosing priority mail does not alter these handling times. 

If items in your order are being hand-made, you will be notified through email.  Typically orders are shipped within two weeks for delivery within the contiguous United States. 

For international orders, we attempt to ship out in the same amount of time but due to increased travel time and customs, orders may take longer to arrive.

We are able to ship to most countries worldwide, but please be advised that Tangential Focus Inc. will not be responsible, nor are we able to calculate customs duties and fees that may apply when shipping merchandise outside of the USA. 

As the purchaser, you accept on behalf of yourself and/or the recipient any fees or duties assessed on shipments leaving the USA. 

Holiday Shipping Info

Priority mail is not guaranteed, but rather a guideline. The majority of all packages are being treated like ground shipping. Please plan accordingly. 

Free Shipping

If the items in your order qualify and your total purchase meets the free shipping threshold, your order ships FREE anywhere in the 48 contiguous states. Free shipping is not valid for wholesale or specialty pricing, and may ship with UPS or USPS at our discretion. 

PRIORITY MAIL

Priority Mail options may ship via USPS or UPS (standard or expedited) at our discretion based on estimated delivery times at the time of shipping. Delivery time estimations for these services are estimated from 2-5 days due to Covid-19 and inclement weather occurrence shipping issues. These timeframes are not inclusive of our in-house fulfillment timeframes and do not begin until the carrier has accepted the package. *USPS is not guaranteeing delivery timeframes on any postal service that is not Express Service* Estimated time is not guaranteed. 

International Shipping

Of course, we fully appreciate our International Partners and overseas Customers as well, and offer complete worldwide shipping!

International shipping costs are based on a return response from the USPS postal system. In the event they are inaccurate or insufficient to what we are charged we may bill you for the additional postage. Customer is responsible for any and all taxes and duties incurred.

Sales and Discounted Items

If you ordered a discounted product (Black Friday sales, blow-out stock, flash sale items, earth day savings etc.) and you wish to exchange, you will receive a credit in the actual amount you paid. This does not guarantee that you will be able to purchase a replacement item at that same discounted cost. Once a sale ends, discounted prices will no longer be honored. You are welcome to save your credit for another sale, but who really wants to wait for that! In the event your order received free shipping and we are granting a credit, any shipping costs Threaded Armor paid on your behalf will be deducted from the credit.

Sales Events and Discounted Items

Discounted items 

If you ordered a discounted product (Black Friday sales, blow-out stock, last change listings, flash sale items, earth day savings etc.) and you wish to exchange, you will receive a credit in the actual amount you paid. This does not guarantee that you will be able to purchase a replacement item at that same discounted cost. Once a sale ends, discounted prices will no longer be honored. You are welcome to save your credit for another sale, but who really wants to wait for that! 

In the event your order received free shipping and we are granting a credit, any shipping costs Threaded Armor paid on your behalf will be deducted from the credit.

Final Sale and Discontinued Items

Discontinued items, limited release products, preorders, custom orders, sales prices of 29% or more and the like are final sale. If you purchase a product falling under these categories, you are purchasing a final sale item, that item is not eligible for return or exchange.

International Shipping

International shipping costs are based on a return response from the USPS postal system. In the event they are inaccurate or insufficient to what we are charged we may bill you for the additional postage. Customer is responsible for any and all taxes and duties incurred.

Information Collection and Use

1. By contacting your support team or authenticating as a user on this site, the customer is granting permission to share applicable data with third parties like Lantirn Incorporated (Reamaze Customer Service and Chat) for the purposes of providing customer support. This may also overlap with GDPR Article 49(1)(b).
2. That in sharing this data, they agree their data may be used in the United States where you have relationships with data processors that comply with applicable regulations.
3. That the customer retains their rights to their data as provided by such regulations.
4. That Threaded Armor may contact you in regards to new products, order related matters and promotions, but will not share your information with marketers. 

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Tangential Focus, Inc.. The collective work includes works that are licensed to Tangential Focus. Copyright 2019, Tangential Focus ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Tangential Focus, Inc. or purchasing Tangential Focus, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Tangential Focus, Inc. or to purchase Tangential Focus, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Tangential Focus, Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Tangential Focus, Inc. used in the site are trademarks or registered trademarks of Tangential Focus, Inc.

Warranty Disclaimer

Tangential Focus, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Tangential Focus, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Tangential Focus, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Tangential Focus, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Tangential Focus, Inc. product is mistakenly listed at an incorrect price, Tangential Focus, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Tangential Focus, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Tangential Focus, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Tangential Focus, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Tangential Focus, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Tangential Focus, Inc..

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Tangential Focus, Inc. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Tangential Focus, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Tangential Focus, Inc.’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Tangential Focus, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Tangential Focus, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. 

Participation Disclaimer

Tangential Focus, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Tangential Focus, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Tangential Focus, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Tangential Focus, Inc. in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Tangential Focus, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Tangential Focus, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Tangential Focus, Inc., Tangential Focus, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Tangential Focus, Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Tangential Focus, Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).